These terms apply to every tour booked with Morocco Travel 4×4 (“we”, “us”). By confirming a booking you accept them, so please read them carefully, and ask us if anything is unclear.
1. Bookings and deposit
A booking is confirmed once we have received your deposit and sent you written confirmation. The amount of the deposit is stated on your quote. The balance is paid on arrival, unless agreed otherwise in writing.
2. Payment
We accept bank transfer, cash or another payment method agreed with you in advance. Prices are quoted per person in euros and depend on group size, accommodation level and the number of days. The price on your written quote is the price you pay for the services it lists.
3. Cancellation by you
- More than 15 days before the start of the tour: we refund your deposit, minus any non-refundable costs and fees already incurred.
- Within 15 days of the start of the tour: the deposit is non-refundable.
- Within 72 hours of the start of the tour, or no-show: no refund is possible.
Please send cancellations in writing by email or WhatsApp. We strongly recommend travel insurance that covers cancellation.
4. Changes to the itinerary
Itineraries may change because of weather, road conditions, safety or circumstances beyond our control. In that case we’ll offer an equal or better alternative. Changes you request during the trip are made where possible, and any extra costs are agreed with you first.
5. Our role
We act as the organiser of your tour and as an intermediary for the third-party services it includes, such as hotels, camps and local guides. We choose our partners carefully, but we can’t be held responsible for the acts or omissions of independent third-party providers, or for events beyond our reasonable control.
6. Your responsibilities
You are responsible for holding a valid passport and any visa you need, following local laws and customs, and telling us in advance about any health, mobility or dietary needs that may affect the tour.
7. Travel insurance
We strongly recommend that every traveller takes out comprehensive travel insurance covering medical expenses, repatriation, cancellation and the activities included in the tour.
8. Complaints
If something isn’t right during your trip, please tell your driver-guide or contact us straight away so we can put it right while you’re still travelling. You can also write to us at contact@moroccotravel4x4.com after your trip.
9. Applicable law
These terms are governed by Moroccan law, and any dispute falls under the jurisdiction of the competent Moroccan courts.